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Frequently Asked Questions

Product Information

How can I start collecting an IMP product?

We've made it very easy for you to sign up for our products!

  1. Order online: Go to Our Products for more information and our order pages.
  2. If you prefer, call us toll-free: 1-800-570-5718 and our friendly Customer Service representatives will be happy to place your order.
What happens after I enroll?

Your rewarding journey begins with your Welcome Package and includes your FREE gift. You can then look forward to an exciting new shipment approximately every three to four weeks.

Can I buy your products in stores?

Our products are completely unique and for that reason, they aren't sold in stores. For your convenience, we bring shipments right to your door. You never have to wait on line at a store, or be disappointed that a product you want is sold out. Plus, your product is exclusive . . . .designed for people who love top quality, like YOU!

Can I choose what I will receive in each shipment?

We want our customers to get the most enjoyment and use from each shipment. Every shipment we send provides you with a variety from different categories – and you’ll always receive a complete set. While this means we can't let you choose we’re confident that you will enjoy each shipment.

Can I change the frequency of my shipments?

Absolutely! You are always in control of how often you receive shipments and we offer various shipping options. Simply contact us so that we can help with the shipping option that works best for you.

Can I change the number of items that I receive in each shipment?

Definitely! We're here to help you find the best shipment option for you and your family. Simply contact us — making the change is fast and simple!

Can I collect faster?

Yes! Many of our customers choose to do just that! You'll love our Best Value Option that triples the enjoyment of your product by combining three shipments into one . . .while saving you money on each shipment. This popular option lets you complete your collection faster AND save money again and again on shipping and handling. To change the number of items in your shipments and to start saving, please contact us.

How much will my collection include?

We design our products so you can enjoy them to the fullest, while you collect as many or as few shipments as you wish. You always control how many shipments you receive. You benefit from what you have every single day, while continuing — at your own pace — to build a magnificent collection that will be a family treasure.

Can I purchase a product as a gift?

Of course! It's a great idea to give friends and family such unique and enjoyable products. And making your gift purchase is fast and easy. Simply contact our friendly Customer Service representatives at 1-800-570-5718, Monday through Friday, 9 a.m-7 p.m. (EST).

My Account

How do I change my password?

It's fast and easy. Simply click here or on the "Request New Password" link on the page where you logged in. If you're doing this through the login page, just follow the simple directions. We'll send you a link to reset your password. That's it!

Where can I find my Customer Number?

You can easily find your Customer Number on any invoice you've received from us – your Customer Number starts with a zero. Don't have an invoice handy? No problem -- just contact us or call us at 1-800-570-5718, Monday through Friday, 9 a.m.-7 p.m. (EST).

I'm going on vacation. Can I put my account on hold?

Of course – you are always in control of your shipments. For your convenience, we can put your account on hold so you don't miss a single shipment. Just contact us and we will assist you with putting your shipments on hold.

I'm moving – how can I give you my new address?

That's fast and easy to do. So you don't miss a single shipment, please notify us as soon as you know your address will be changing. You can also change your address here. Or, if you prefer, call our Customer Service representatives and we'll be delighted to update your account.

Can I combine all of my accounts into one?

Yes, if you have more than one account, we'll be happy to combine them for you. Just contact us and send your name, current billing address, and all your account numbers. Make sure to indicate the one account you want to keep open. You'll receive confirmation when we've combined your accounts. Once your accounts are combined into one account, all future shipments will be billed under that account number. Please keep in mind that any charges that remain in the closed account(s) including any charges for shipments that are currently en route to you, will remain in the original account(s) until they are paid.

How do I cancel my account?

You are always in control of how much or how little you collection and are under no obligation to receive a specific number of shipments. Let our Customer Service representatives share with you our Money Saving opportunities and different shipping options that are available. They can find the shipping option that works best for you! If you would like to cancel your account and stop receiving shipments all you need to do is contact us at 1-800-570-5718.

       

If you do decide to cancel your account you will receive a cancellation code, please it keep with your records. You will not receive any future shipments unless one was en-route to you prior to cancelling and you are responsible for any open balance on your account at the time cancellation. Please note that we are unable to process cancel requests written on invoices.

How do I reopen my cancelled account?

Fast — and easily! For your convenience, you can reopen your account any time. Simply contact us and we'll be delighted to start your shipments right from where you left off. That way, you can continue building a unique collection that enriches you and your family's life.

Can I stop receiving shipments?

Of course. You are always in control of how much or how little you collect. You are under no obligation to continue receiving shipments. In the unlikely event you wish to cancel your shipments, simply call us at 1-800-570-5718, Monday through Friday, 9 a.m.-7 p.m. (EST). Our Customer Service representatives will be happy to arrange things exactly the way you wish. Of course, even if you cancel, it's quick and easy to start your shipments again — right from where you left off. With pride and excitement, you'll continue building your magnificent collection.

 

What is your Privacy Policy?

Please click here to read our Terms of Use or click here to read our Privacy Policy. If you prefer not to receive additional offers from IMP or our partners, please contact us.

Invoices and Billing

How do I pay my invoice?

We've made that very simple, and we offer you many options. Pick the method of payment you're most comfortable with:

Online: You can pay with a credit or debit card. Simply log onto your online account on the My Account page.

Phone: You can pay with a credit card (Visa, MasterCard, Discover and American Express), debit card or check. Make a payment by phone 24 hours a day by calling us at 1-800-570-5718.

Regular mail: You can pay with a credit or debit card, check, or money order. Mail your payment to:

International Masters Publishers
PO Box 26597
Lehigh Valley, PA 18002

Are there any Money Savings Opportunities for me?

Yes! We offer you two great ways to save on every single shipment you receive. By signing up today you’ll start saving right away:

EasyPay Plan: Imagine never having to write a check, make a call or even go online to pay PLUS saving money on every shipment. No wonder this plan is so popular with our customers! Here's how the EasyPay Plan works: We automatically bill each shipment to your credit or debit card approximately 16 days after shipments are sent. You'll receive a statement showing the amount charged to your card. Meanwhile, you save $1 on every shipment. Want to return to invoice billing? You can – any time simply contact us. EasyPay is safe, easy and secure.

Best Value Option: Imagine getting more product in each shipment, building your fantastic collection faster, and saving on shipping and handling with every single shipment. With our Best Value Option, you receive THREE TIMES the product, but only pay shipping and handling for ONE shipment! To start saving now please call us at 1-800-570-5718 and our friendly Customer Service representatives will be happy to help you benefit from this money-saving option.

To maximize your savings, you can combine our EasyPay Plan with our Best Value Option. It's so easy to do. To take advantage of this ultimate money-saving option, call our friendly Customer Service representatives at 1-800-570-5718 Monday through Friday, 9 a.m.-7 p.m. EST.

How do I stop EasyPay?

You can easily stop the EasyPay plan at any time by contacting us via email or by calling Customer Service at 1-800-570-5718 Monday through Friday, 9 a.m.-7 p.m. EST.

What if I have a question about my invoice?

If your online payment isn't showing on your account, relax, payments take approximately 24 to 48 hours to be processed and applied to your account. However, if it has been more than 48 hours, please don't hesitate to contact us. If your own records don't match the balance due on your account, it's possible your payment and a statement may crossed in the mail. You can "View All Payments" page on the "My Account" page to confirm that we’ve received all of the payments you have sent. If you have any questions please contact us.

Shipments

How often will I receive shipments?

Look forward to receiving an exciting new shipment approximately every three to four weeks.

What should I do if I receive a duplicate item in my shipment?

In the unlikely event you receive a duplicate item, we'll send you a FREE replacement. To help us determine which item you need, please contact Customer Service at 1-800-570-5718. We need to speak with you to make sure you get the item you need.

Why aren't my cards sent in order?

Please don't think you've "missed something" if you receive cards that aren't in numerical order. Each pack contains cards from many different categories -- that's exactly what makes each pack so enjoyable!

How can I get a storage device?

Don't worry! You'll AUTOMATICALLY receive a beautiful brand-new storage device free of charge. You see, we keep track of how many items we've sent you, and we automatically send you a new storage device when you need it.

What if my shipment arrives damaged?

In the very unlikely event your product arrives in less than perfect condition, we'll happily send you a replacement FREE of charge. To arrange for your FREE replacement, please contact us.

How do I return a shipment?

If you wish to return a shipment, it's necessary to contact Customer Service at 1-800-570-5718. You'll receive the required Return Authorization Number as well as return instructions which enable us to properly credit your account.

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